As the world moves towards customer delight, customer experience and happiness play a key role in helping businesses achieve this objective. Tattva gives you deep insights into your customers’ Aspirational Quotient by dissecting different facets of customer experience backed by extensive field research The analytics and data provided by Tattva can help build your organization’s service delivery mechanism, thereby enabling you to enhance your customers’ happiness levels.
Employees who feel valued create value to customers. This creates a happiness cycle in the organization propelling customer happiness levels. Sphatika helps you discern your employees’ Aspirational Quotient of satisfaction and happiness levels by exploring multiple dimensions of employee experience through research. The profound findings that Sphatika gives can help your organization amplify employee happiness levels thereby creating an environment for enhanced customer service.
